Privacy Policy

Last updated: 12 Nov 2026

This Privacy Policy explains how JTech.Design (formerly J.Tech – Web Design), ABN 91 480 369 303, based in Perth, Western Australia (“we”, “us”, “our”), collects, uses, stores and discloses personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy covers this website, our client portal, our emails and the services we provide. By using this website or our services, you agree to the handling of your personal information as described in this policy.

What we collect

We only collect personal information that we need to respond to you and to provide our services. This may include:

• your name, business name, email address and phone number
• what you tell us through our forms, emails and calls, such as details about your business and project
• billing details needed to quote for and invoice our services (card payments are handled by our payment providers, and we don’t store full card details)
• content, files and account access details you give us so we can design, build, host or maintain your website or brand
• if you receive our emails, whether you opened them and which links you clicked
• basic technical information your browser sends when you visit this website, such as IP address, device and browser type, the pages requested and the website that referred you

We do not ask for sensitive information (such as health information). Please do not send it to us unless it is needed for your project.

How we collect it

We collect personal information directly from you when you fill in a form, email or call us, accept a quote, use our client portal, or work with us on a project. Technical information is collected automatically by the website and its hosting when pages are loaded.

You can contact us without identifying yourself, but we may not be able to quote for or provide services without your details.

Why we collect it and how we use it

• to reply to enquiries and prepare quotes
• to provide our website design, branding, hosting and maintenance services
• to invoice you and keep business records
• to keep this website and the websites we host secure and working
• to understand how this website is used so we can improve it
• to send you service emails and, where you have agreed or the law allows, occasional news about our business
• to meet our legal obligations

We do not sell personal information. You can unsubscribe from news and marketing emails at any time using the link in the email or by contacting us.

Who we share it with

We share personal information only where it is needed to run our business and provide our services, with:

• service providers we use to run our business, such as hosting, email, invoicing and payment, and project management tools
• subcontractors who help with your project, who must keep your information confidential
• third parties you ask us to deal with as part of your project, such as a domain registrar or your existing hosting provider
• professional advisers such as accountants or lawyers
• government bodies or others where the law requires it

Some of these providers may store information on servers outside Australia. Where that happens we take reasonable steps to make sure the information is handled in a way that is consistent with the Australian Privacy Principles.

Cookies, analytics and website tools

This website uses cookies and similar tools only where they help it work, stay secure or improve. These may include:

• privacy-friendly analytics that show how the website is used, such as which pages are visited and where visitors come from
• spam protection on our forms
• security tools that record IP addresses and login activity to block attacks
• content embedded from other services, such as maps or videos, which may set their own cookies under those providers’ privacy policies

We don’t use advertising cookies. You can block or delete cookies in your browser settings, although some parts of the website may then not work as expected.

Our website links to other websites, including sites we have built for clients. We are not responsible for the privacy practices of those sites.

Information on our clients’ websites

When we build, host or maintain a website for a client, we may be able to access personal information that the client’s website collects about their own customers. We only access and use that information to provide our services to the client, and we don’t use it for any other purpose. The client is responsible for how their website collects and uses their customers’ information, including having their own privacy policy.

Depending on the plan, a client’s website and its backups may be stored in Australia or overseas.

Storage and security

Enquiries and client information are kept in the website and business systems we use to manage projects and accounts. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls, software updates and backups. No method of storage or transmission over the internet is completely secure.

If we become aware of a data breach that is likely to cause serious harm, we will tell the people affected as soon as we can, and the Office of the Australian Information Commissioner where the law requires it.

We keep personal information only for as long as we need it for the purposes above or as the law requires (for example, tax records are kept for at least five years), and then delete or de-identify it.

Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We will respond within a reasonable time, usually 30 days. We may need to confirm your identity first, and in some cases the law allows or requires us to refuse; if so, we will tell you why.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated at the top.

Contact us

JTech.Design
ABN 91 480 369 303
Perth, Western Australia
Email: hey@jtech.design