Terms and Conditions

Last updated: 12 Nov 2026

These terms apply to every quote, proposal, invoice and service from JTech.Design (formerly J.Tech – Web Design), ABN 91 480 369 303, based in Perth, Western Australia (“we”, “us”, “our”), and to your use of this website. “You” means the person or business we provide services to, or anyone using this website.

They are written in plain English on purpose. Nothing in them removes rights you have under the Australian Consumer Law that can’t be excluded. Where they say “to the extent permitted by law”, that is what it means.

1. Our agreement

• Your quote or proposal and these terms together make up our agreement. If something in your quote is different from these terms, the quote applies.
• You accept them when you accept a quote or proposal in writing (email counts), pay a deposit or invoice, sign up to a care plan, or ask us to start work.
• Quotes are valid for 30 days unless they say otherwise.
• Our agreement covers only the work in your quote. Anything outside it is extra work, and we will tell you the cost before we do it.

2. Fees and payment

• Prices are in Australian dollars and exclude GST unless your quote says otherwise. GST is added where it applies.
• Website, branding and design projects need a deposit of 50% of the quoted price before work starts, unless your quote says otherwise. The balance is due before the website goes live or the final files are handed over.
• Larger projects may be invoiced in stages, and some websites can be included in a care plan instead of paid upfront (see section 7). Your quote sets out which applies.
• Invoices are due within 7 days, or by the due date shown.
• You can pay by any method we offer on the invoice. Card and online payments are processed by third-party payment providers, and any surcharge is shown before you pay.
• You agree to reimburse reasonable costs we pay for your project with your approval, such as stock images, fonts, premium plugins, themes or domain names. These are not refundable once bought.

3. Late payment

• If an invoice is overdue, we will send you a reminder.
• If it is 7 or more days overdue, we may pause work and, after giving you notice by email, suspend hosting, care plan, DNS or other services on your account. Services are restored once the account is paid.
• If it is 30 or more days overdue, we may refer it to a debt collection agency, and you agree to pay the reasonable costs of recovering the debt.
• We are not responsible for loss caused by a suspension under this clause.

4. Website, branding and design projects

What we need from you

• The content, images, logins, approvals and feedback we ask for, within the timeframes we agree.
• Accurate content that you have the right to use, including photos, logos, text, fonts and anything a third party made.
• One main contact who can make decisions, so feedback isn’t split across people.

Timeframes we give are estimates. If materials or feedback arrive late, deadlines move by a reasonable amount.

Revisions and approval

• Websites and branding include up to five rounds of revisions, unless your quote says otherwise. A revision is a set of changes to the agreed design, not a new direction or new scope.
• Further revisions, or changes beyond the agreed scope (new layouts, pages, features, integrations or functionality), are charged at our hourly rate or a quoted price. We will tell you the cost first.
• When we send work for review, please reply within 7 days. If we don’t hear from you, the work is treated as approved and any balance for that stage becomes due. Changes after approval are new work.
• Some requests may not be possible or advisable because of how a platform works, browser and device limits, accessibility, speed or security. If so, we will explain why and suggest an alternative.

Paused and inactive projects

If we don’t hear from you for 30 days while we are waiting on you, we may put the project on hold and invoice for the work completed so far that the deposit doesn’t cover. If it stays inactive, we may close it. Reopening a closed project is charged, and it is scheduled around our other work.

Going live

Once the balance is paid, we launch the website on hosting arranged with you. If you host it elsewhere, we can hand it over, and any help with your host’s setup is charged at our hourly rate. Once a site is live, fixing problems caused by changes made by you or someone else is charged at our hourly rate.

Branding

• We supply the final files in the formats set out in your quote, ready for screen and print.
• We create original designs, but we don’t carry out trade mark searches or registrations. Before you invest in signage, print or vehicle wraps, you should check the name and logo are available to use, or ask a trade mark attorney to.

5. Ownership and use of the work

• Once you have paid everything owing for a project (or, for a website included in a care plan, once the minimum term has been paid), you own the final website, content, logos and designs we created specifically for you, and you have full admin access to your website.
• Until then, they remain ours and you may use them only with our permission. We may hold back final files, logins or launch until payment is made.
• Design concepts and drafts you didn’t choose remain ours.
• Some parts of your website aren’t ours to give: WordPress, themes, plugins, fonts, icons, stock images and other third-party items are used under their own licences.
• Premium plugin and theme licences we supply are covered while you are on one of our care plans. If you leave, the site keeps working, and you can keep using them or switch to your own licences.
• We keep ownership of our own methods, templates, code and know-how that we use across projects. You have an ongoing licence to use them as part of your website.
• We may show the work we do for you in our portfolio, on our website and social media, and in proposals. We may also add a small credit link in your website’s footer. Just ask if you would like the credit or portfolio item removed.

6. Hosting and care plans

What’s included

Our hosting and care plans are for websites we have built. Each plan includes what is described on our website or in your quote when you sign up. We may improve or change how we deliver a plan, as long as what you get stays substantially the same or better.

Billing and renewal

• Plans are billed in advance, monthly or annually, as set out in your quote or invoice.
• Plans renew automatically for the same billing period until cancelled. There is no minimum term unless your quote says otherwise (see section 7).
• We may change plan prices or inclusions by giving you at least 30 days’ notice by email. If you don’t agree, you can cancel before the change takes effect.
• If a payment fails or is overdue, the late payment terms above apply.

Cancelling

• You can cancel by email at any time after any minimum term. Cancellation takes effect at the end of the billing period after we receive your request.
• Fees already paid aren’t refunded, except where the Australian Consumer Law requires it.
• Once your account is paid, we will give you a copy of your website and help point your domain elsewhere. Moving your site to another provider is paid work.
• After cancellation, we may delete your site and its backups from our systems, so make sure you have your copy.

Edits and changes

Where a plan includes edits, they cover content changes to the website we built for you, as described for your plan. Redesigns, new features, new functionality and larger projects aren’t edits and are quoted separately. We work through requests in order, at a reasonable pace.

Backups, updates and uptime

• We keep regular backups and apply updates as described for your plan. If something goes wrong, we restore your site from the most recent backup we hold. Restoring after changes made by you or someone else may be charged.
• We work to keep your site secure and online, but we can’t guarantee it will always be available or free of errors, attacks or data loss. An uptime commitment applies only where we agree one in writing.

Acceptable use

You must not use our services for anything unlawful, misleading, abusive or harmful, including spam, malware, or content you don’t have the right to publish. If a site breaks this rule or puts other sites at risk, we may suspend it without notice and will tell you why.

Domains

Where we register a domain for you, we register it in your name or your business’s name where the registry allows. You are responsible for renewing it unless renewal is included in your plan or quote. We aren’t responsible for a domain or service that lapses because a renewal wasn’t paid or approved.

7. Websites included in a care plan

Instead of paying for a website upfront, we may offer it as part of a care plan with a minimum term, such as 12 months. Your quote sets out the plan, the price and the minimum term.

• The plan can’t be cancelled during the minimum term. If you need to end it early, the plan fees for the rest of the minimum term become payable.
• We own the website until the minimum term has been paid, and you have a licence to use it during that time, with admin access to manage your content.
• Once the minimum term has been paid, the website is yours. The plan then keeps renewing as set out in section 6, and you can stay on it, switch to another plan, or cancel and move the site elsewhere.
• If fees go unpaid, we may take the website offline until the account is paid.

8. Third-party services

Your website and our services rely on third parties, such as hosting and network providers, domain registries, payment gateways, email providers, plugin developers and platforms like Google. Their terms apply to your use of their services. We aren’t responsible for their outages, price changes, policy changes or software changes, but we will help you work through them where we can. Extra work may be charged.

9. SEO, marketing and results

We build websites to current search engine best practice, but search engines decide rankings and change how they work without notice. We don’t guarantee any particular ranking, traffic, number of enquiries or sales.

10. Your website and your customers

You are responsible for your products and services, prices, policies and tax, and for your website complying with the laws that apply to your business, including consumer, privacy and spam laws. That includes having your own privacy policy and terms. When we host or maintain your website, we handle your customers’ information only to provide our services to you.

11. Confidentiality

We keep your logins, business information and anything you tell us in confidence private, and use it only to provide our services. We may share it with subcontractors or service providers who need it to do the work, and they must keep it confidential too. This doesn’t apply to information that is already public or that the law requires us to disclose.

12. Subcontractors

We may use trusted subcontractors to help with parts of your project. We remain responsible for their work under these terms.

13. Our liability

Our services come with guarantees under the Australian Consumer Law that can’t be excluded. Where the law allows us to limit our liability for a failure to meet a guarantee, our liability is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.

To the extent permitted by law:

• our total liability to you for any claim relating to our services, whether in contract, negligence or otherwise, is limited to the fees you paid us for the particular service the claim relates to (for care plans, the plan fees paid in the 12 months before the claim);
• we are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill or data;
• we are not liable for loss caused by things outside our reasonable control, by third-party services, or by your content, instructions or changes; and
• our liability is reduced to the extent that you or anyone acting for you contributed to the loss.

14. Indemnity

You agree to cover us for any claim, loss or cost (including reasonable legal costs) that arises because content or materials you gave us infringe someone else’s rights, because of the products or services you sell, or because you broke the law or these terms. This doesn’t apply to the extent the claim was caused by our own wrongdoing.

15. Ending a project or service

• You can end a project at any time by telling us in writing. You will need to pay for the work done up to that point and any costs we have committed to, and the deposit terms below apply. Care plans end as set out in sections 6 and 7.
• We can end a project or service by notice in writing if you don’t pay an overdue invoice, if you break these terms and don’t fix the problem within 14 days of us asking, or if you act unlawfully or abusively towards us. We can also end a project for any other reason by giving you notice in writing, and we will refund any fees paid for work we haven’t done.
• When an agreement ends, anything already owing becomes payable, and ownership passes to you only for work that has been paid for in full.

16. Deposits and refunds

• The deposit secures your place in our schedule and covers early work. It is refundable only if we haven’t started work on your project and you ask for a refund by email within 14 days of paying it. Work includes planning calls, wireframes, design concepts, sourcing images, hosting setup and any design or build time.
• If we can’t complete your project because of something on our side, we will refund the fees paid for work we haven’t done.
• Otherwise, fees aren’t refundable, except where the Australian Consumer Law requires it.

17. Things outside our control

We aren’t responsible for delays or failures caused by events outside our reasonable control, such as outages of third-party services, cyber attacks, power or internet failures, illness, natural disasters or government action. We will let you know as soon as we can and work with you on a new timeline.

18. Complaints and disputes

If something isn’t right, please email us first. We will reply within 7 days and aim to resolve it within 30. If we can’t agree, either of us can propose mediation in Perth before starting court proceedings, except where urgent relief is needed or the dispute is only about an unpaid invoice.

19. Emails from us

We will email you about your projects, invoices, plan, renewals and account. These contain important information, so please read them. We only send news or marketing emails where the law allows, and you can unsubscribe from those at any time.

20. Using this website

• The information on this website is general and isn’t legal, financial, tax or other professional advice. We try to keep it accurate and up to date, but we don’t guarantee that it is complete, current or suitable for your situation.
• You must not use this website unlawfully, try to interfere with it or access parts of it you aren’t meant to, send malware or spam through it, or copy its content in bulk with automated tools.
• The content, design and code of this website belong to us or our licensors and may not be copied without permission.
• This website links to other websites, including sites we have built for clients. We don’t control those sites and aren’t responsible for their content or how they handle your information.

21. Changes to these terms

We may update these terms from time to time, and the current version is always on this page. Changes apply to quotes accepted after the update. For care plans, we will give you at least 30 days’ notice by email of any change that affects you, and you can cancel before it takes effect.

22. General

• These terms are governed by the laws of Western Australia, and the courts of Western Australia have jurisdiction over any dispute.
• If any part of these terms can’t be enforced, it is read down as far as needed to make it enforceable, or removed, and the rest of the terms continue to apply.
• If we don’t enforce a right straight away, we haven’t given it up.
• You may not transfer your rights under our agreement to someone else without our written consent.
• Notices can be given by email to the address each of us last gave the other.

23. Contact us

JTech.Design
ABN 91 480 369 303
Perth, Western Australia
Email: hey@jtech.design